RETURNS & REFUNDS

We only accept hoodie returns and exchanges but unfortunately due to being a small business the buyer will cover the return shipping cost. 

Please contact the customer service team first before returning a product.

If your return does not meet the following conditions on examination, then the return will be rejected and a refund will not be issued:

  • The item has been purchased via the Motogalleria website
  • The item is returned in its original packaging & condition, new, unworn and unwashed with tags
  • The item is not soiled/impacted by products or odour
  • The item is not damaged in any way
  • Multiple orders are not combined and are returned using the correct unique return labels

ORDERS & DELIVERY

Please note all services are subject to availability, change or removal at short notice.
 
Our current processing time to despatch an order from our warehouse is 2-5 working days (Monday-Friday), not including the day the order was received. We currently are only shipping in the UK but hope to open up to rest of the world soon.

£3.99 - UK Standard 2-5 Working Days

£5.50 - UK Next Day Delivery*  1-2 Working Days (excl. Sundays & Bank Holidays)

*Please contact the delivery service for any queries regarding your delivery. We cannot be held responsible for anything regarding delivery

RETURNING A FAULTY ITEM

If you receive an item in a faulty condition please let us know as soon as possible so we can assist you with this. 


Please include images of the faulty item, and confirm your order number when contacting our customer service team

PAYMENTS

We currently accept most debit and credit cards (not AMEX) and payment is taken in GBP. We do not offer student discount.

CUSTOMER SERVICE

Please contact us either by email or Instagram.

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